Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@pxg.com.au. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@pxg.com.au.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@pxg.com.au.

Last updated: 6 October 2026

This policy applies to purchases made from pxg.com.au. PXG Australia is operated by Champion Sports Australia, 1B Myer Court, Beverley SA 5009.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. Everything below about change-of-mind returns is in addition to them, and applies only where the product is not faulty, not damaged on arrival, and is what you ordered.

Faulty, damaged or incorrect items

If your item is faulty, arrives damaged, or isn't what you ordered, email sales@championsports.com.au with your order number, a description of the problem and photos. Please let us know as soon as you can after delivery so we can sort it out quickly.

  • This applies to all products, including apparel, sale items and custom-built clubs.
  • Where the problem is confirmed, we'll repair, replace or refund in line with the Australian Consumer Law, and we'll cover reasonable return shipping costs.
  • Original packaging isn't required for a faulty item, but proof of purchase (such as your order confirmation) is.
  • Normal wear and tear, misuse, accidents, unauthorised modification or alteration, and damage from improper care are not faults.

Apparel, headwear and gloves: no change-of-mind returns

We do not offer refunds, exchanges or store credit on apparel, headwear or gloves if you change your mind, order the wrong size, or no longer want the item. This includes all items in our Apparel, Hats and Gloves ranges and limited-edition or collection apparel (such as Aloha and The Darkness).

Please check the size guide and product details carefully before ordering. If you're unsure about sizing, email sales@championsports.com.au before you buy and we'll help.

This does not affect your rights if an apparel item is faulty, damaged on arrival or not what you ordered (see above).

Custom-built clubs

Every PXG club ordered with a selected shaft, grip, length, lie, loft, finish, dexterity or set makeup is built to your specification. Custom-built clubs, including left-handed and custom orders from the USA, cannot be returned, exchanged or cancelled for change of mind once the order has been placed.

If you're unsure about your specs, we strongly recommend a PXG fitting before ordering.

Other products: change-of-mind returns

For non-custom golf clubs, golf bags, headcovers, towels, umbrellas and weight kits, we'll accept a change-of-mind return if you request it within 30 days of delivery and the item is:

  • new, unused and in resaleable condition (clubs must be unhit, with no marks on the face or sole);
  • in its original packaging with all tags, wrapping, headcovers, tools and accessories included; and
  • accompanied by proof of purchase.

Golf balls can only be returned for change of mind if the packaging is unopened and sealed.

For change-of-mind returns:

  • You must contact us first at sales@championsports.com.au to get return approval. Items sent back without approval won't be accepted.
  • Once your return is approved, we'll send you a return shipping label and instructions.
  • Original shipping charges are not refunded.
  • Items that don't meet the conditions above will be sent back to you at your cost.

Sale and promotional items

Items bought on sale or with a promotional discount can't be returned for change of mind. Your Australian Consumer Law rights still apply if a sale item is faulty. If an order included a free gift or bonus item, it must be returned with any approved return, or its value may be deducted from your refund.

Gift cards

Gift cards can't be returned or exchanged for cash, except where required by law.

Exchanges

We don't do direct exchanges. Where a change-of-mind return is accepted, we'll refund you and you can place a new order for the item you want.

Refunds

Once we've received and inspected your return, we'll email you to confirm whether it's approved. Approved refunds are made to your original payment method within 10 business days. Your bank or card provider may take a few extra days to process it. If it's been more than 15 business days since we approved your refund, contact us at sales@championsports.com.au.

Contact

PXG Australia (Champion Sports Australia)
1B Myer Court, Beverley SA 5009
Phone: 08 8268 5841
Email: sales@championsports.com.au